Terms and Conditions

1 General Scope of Application

Patrick Zeitlhuber is a certified life coach ("dipl. Lebens- und Sozialberater") and trained yoga and meditation teacher (hereinafter: "PZ"). By engaging Patrick Zeitlhuber or making use of a service offered in writing online, the client is deemed to have accepted these terms and conditions. Deviating terms and conditions shall not apply.

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2 Content of the Coaching Engagement

The content and, where applicable, the goal of the coaching/consulting, or of the individual sessions (hereinafter referred to as the "engagement"), are jointly determined by PZ and the client as part of an initial clarification process. Coaching requires the active participation of the client, who carries out the actual work of change. PZ acts as a knowledgeable process facilitator at the client's side. The choice of method, as well as any changes to it, is at PZ's discretion.

3 Duty of Confidentiality

PZ and his employees are obligated to maintain confidentiality regarding matters entrusted to them. This duty of confidentiality does not apply where and to the extent that the client expressly releases PZ from this duty, or PZ is legally obligated to provide information pursuant to a court order or statutory requirement. The extent to which PZ is exempt from the obligation to testify, grant access to business records, or provide information about matters that became known to him in the course of his professional activity in judicial or administrative proceedings is governed by the relevant legal provisions.
PZ is entitled, for the purpose of quality assurance of his work, to reflect on his activity in anonymized form within a supervision or peer-consultation group.

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4 Diagnoses, Medical Conditions, and Medication Use

PZ is a certified life coach. Within the scope of this activity, PZ may also work with clients who have a medical, psychological, or psychiatric diagnosis (e.g., ADHD, depression, anxiety disorders) or who are undergoing medication treatment for such a condition. The existence of a diagnosis or the use of medication does not, in itself, exclude a coaching engagement with PZ.

However, PZ is not legally authorized to make diagnoses, provide medical or psychotherapeutic treatment, or practice the healing arts within the meaning of the relevant professional statutes (see also Section 8). Coaching and consulting provided by PZ therefore do not replace, and do not constitute, medical, clinical-psychological, or psychotherapeutic treatment.
The client undertakes to inform PZ of any existing relevant diagnoses, ongoing medical or psychotherapeutic treatments, and any medication use, insofar as these may be relevant to the design of the coaching process. This information helps PZ tailor the coaching process appropriately and, where necessary in an individual case, to recommend seeking additional medical, clinical-psychological, or psychotherapeutic support.
Should it become apparent during the coaching process that the client's concern requires medical, clinical-psychological, or psychotherapeutic treatment beyond PZ's scope of authority, PZ will address this openly and, where possible, refer the client to appropriate specialists. Ongoing medical, psychological, or psychotherapeutic treatments should neither be reduced nor discontinued as a result of the coaching process with PZ.

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5 Offers, Fees, and Payment Terms

Offers are non-binding and subject to change. For all paid services, the fees listed on the website apply. All prices are quoted in euros. Installment payments are possible where expressly offered and agreed by Patrick Zeitlhuber. Installment payment arrangements merely constitute a deferral of payment for part of the total amount owed. The offer of installment payment does not imply that online programs or consulting services may be booked partially.

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6 Scheduling and Cancellation of Individual Sessions

The date, time and location of the consultation shall be agreed mutually between PZ and the client. Agreed appointments are binding. If PZ has to cancel or reschedule an agreed appointment for urgent reasons, the client will be informed as soon as possible. Further claims by the client, in particular claims for damages, shall only exist to the extent that they cannot be excluded by law.

In the event of non-attendance by the client at an agreed appointment, the agreed fee shall be payable in full. In the event of cancellation of an agreed appointment by the client up to 72 hours before the scheduled appointment, no fee shall be payable. In the event of cancellation less than 72 hours but at least 24 hours before the scheduled appointment, a cancellation fee of 50% of the agreed fee for the cancelled appointment shall be payable, unless a replacement appointment is agreed on; if a replacement appointment is agreed on, no cancellation fee shall be payable. In the event of cancellation less than 24 hours before the scheduled appointment, a cancellation fee of 100% shall be payable, unless a replacement appointment is agreed on; if a replacement appointment is agreed on, the cancellation fee shall be reduced to 50% of the agreed fee. Replacement appointments must take place within 14 days of the original appointment. If no appointment with PZ is available within this period, the next reasonably available appointment must be taken. An agreed replacement appointment is binding and may no longer be rescheduled free of charge. In the event of cancellation or rescheduling of the replacement appointment, a cancellation fee of 50% of the agreed fee shall be payable regardless of when the cancellation takes place; in the event of cancellation less than 24 hours before the replacement appointment, or non-attendance, a cancellation fee of 100% shall be payable. The cancellation fee payable for the replacement appointment shall be at least equal to the cancellation fee that would have applied to the cancellation of the original appointment. A cancellation fee already incurred for the cancellation of the original appointment shall not be credited against the cancellation fee payable for the replacement appointment; both cancellation fees shall be payable independently of one another and cumulatively.
PZ may waive the cancellation fee if there are comprehensible, valid reasons for consideration (e.g. acute illness, accident, unavoidable family or professional obligations, force majeure, or similar circumstances). The client is obliged to communicate such reasons without delay; proof may be requested.

Statutory rights of withdrawal remain unaffected by these provisions.

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7 Location of Coaching

Unless otherwise agreed between PZ and the client in an individual case, coaching sessions take place at PZ's premises. If a different location is agreed in an individual case, PZ may additionally charge a flat travel fee.

8 Distinction from Therapy and Other Medical Treatment

PZ undertakes to carry out all agreed services with the diligence of a prudent life coach. The success of a coaching process always also depends on the client's cooperation. There is therefore no guarantee of success in the provision of the service. The client bears full responsibility for themselves and their own actions within and outside of coaching and life-coaching sessions.
Coaching does not involve any diagnosis, therapy, or treatment within the medical, psychological, or psychotherapeutic sense, nor does it involve the practice of the healing arts within the meaning of the law. Coaching therefore does not constitute a substitute for medical, psychological, or psychotherapeutic diagnosis, therapy, or treatment. Ongoing treatment in these areas should therefore neither be reduced, discontinued, nor foregone as a result.

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9 Liability

The client acts independently and on their own responsibility at every stage of the joint work, is aware of this, and bears full personal responsibility for their own physical and mental health as well as their own wellbeing during coaching sessions. Any measures the client takes as a result of coaching fall within their own area of responsibility.
PZ works with the diligence of a prudent life coach. Liability is limited to gross negligence and intent, with the exception of liability for personal injury.

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10 Workshops/Seminars/Retreats

The following terms apply to any workshops, retreats, and seminars (hereinafter referred to as "event") conducted by Patrick Zeitlhuber.
Organizer's services (Patrick Zeitlhuber): The scope of the organizer's services results from the respective descriptions of the individual events. Minor deviations arising from the course of individual events or at the request of a participant remain unaffected by this.
Cancellation by the organizer: Patrick Zeitlhuber reserves the right to cancel or postpone an event up to 2 weeks before its start, after exhausting all other options, due to insufficient demand or number of participants, or for other important reasons (e.g., illness of the organizer or of another facilitator). All participants will be informed without delay, and any participation fees already paid will be fully refunded. Expenses already incurred by participants (e.g., travel tickets, hotel bookings) will not be reimbursed. No further damages beyond this will be compensated either.
Withdrawal and cancellation: Withdrawal from an event must in all cases be made in writing. For all events, withdrawal is possible up to 30 days before the start. Since event places cannot be filled at short notice, a cancellation fee of 50% of the participation fee will be charged for withdrawals made within 30 days of the event (based on the date of receipt). In the case of failure to cancel and non-attendance at the event, the full participation fee will be charged.

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11 Right of Withdrawal for Consumers in Distance Contracts pursuant to the Austrian Distance and Off-Premises Contracts Act (FAGG)

If a booking for an event or individual service is made at a distance, in particular by phone, e-mail, or online, the participant or client, as a consumer within the meaning of the Consumer Protection Act (Konsumentenschutzgesetz, KSchG), has a statutory right of withdrawal under §§ 11 ff FAGG (Distance and Off-Premises Contracts Act) within 14 days of contract conclusion, provided that the requirements of a distance contract under § 3 no. 2 FAGG are actually met in the individual case. Withdrawal is not bound to any particular form but must be clearly communicated to PZ (e.g. by e-mail, post, or using the statutory model withdrawal form).

PZ's website serves exclusively to inform visitors about the services offered and to enable initial contact. There is no online booking system, no telephone booking system, and no other distribution or service system organised for distance selling within the meaning of § 3 no. 2 FAGG. Appointments are always arranged individually between PZ and the client, after the client has independently made contact by phone, e-mail, or contact form.

The right of withdrawal expires early under § 18 (1) no. 1 FAGG if PZ has fully performed the service and only began performing it after

a) the client has expressly requested that PZ begin performing the service before expiry of the 14-day withdrawal period, and

b) the client has acknowledged that, by making this request, they lose their right of withdrawal once PZ has fully performed the contract.

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If a new client, with whom no personal contact has previously taken place, books their first appointment exclusively by phone, e-mail, or contact form, and this appointment takes place within 14 days of contract conclusion, PZ obtains the declarations under lit. a) and b) in text form before the service begins – typically as part of the e-mail appointment confirmation, in which the client is asked for an explicit written reconfirmation. A mere appointment confirmation from PZ (e.g. stating date, time, and location) alone does not constitute such consent; an active, clearly worded declaration from the client is required.

For follow-up appointments with clients whom PZ has already met in person – regardless of whether the follow-up appointment is arranged in person, by phone, or by e-mail – PZ generally does not assume that a distance contract exists, in the absence of a distribution or service system organised for distance selling. A separate declaration under lit. a) and b) is therefore not obtained as a matter of routine in these cases. The client's statutory right of withdrawal remains unaffected, to the extent it actually applies given the circumstances of the individual case.

Without the declarations under lit. a) and b), the right of withdrawal continues to exist unchanged even where the service has already begun or been completed. If the agreed appointment falls outside the 14-day withdrawal period, no separate consent is required, as the period will have already regularly expired by that point.

If a contract for a service whose performance began within the withdrawal period, but was not yet fully rendered, is dissolved by way of withdrawal, the client owes PZ a proportionate amount under § 16 FAGG for the service already rendered up to the point of withdrawal, in accordance with § 16 FAGG.

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Model Withdrawal Form

(If you want to withdraw from the contract, complete this form and sent it via post or e-mail.)

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To:
Patrick Zeitlhuber

Raimundgasse 10

3371 Neumarkt/Ybbs

Austria

mail@patrickzeitlhuber.at

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I hereby give notice that I withdraw from my contract of the following service:

Description of the service:

Ordering date:

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Client name:

Client address:

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Date:

Client signature: 

(only if this form is notified on paper)

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12 Copyright

All materials, videos, audio recordings, PDFs, e-books, etc. provided or made available to the client or participant are intended exclusively for personal use. It is not permitted to reproduce such materials, or parts thereof, and/or make them available to third parties. Publication — even in part — requires the written consent of Patrick Zeitlhuber.

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13 General Provisions

Should individual provisions of these Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions. Side agreements require the consent of both contracting parties and must be made in writing to be valid.

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14 Jurisdiction

For the resolution of all disputes arising from this contract, the court with subject-matter jurisdiction at the seat of my business shall have local jurisdiction. Consumers within the meaning of the Austrian Consumer Protection Act may only be sued in the court of their place of residence, habitual abode, or place of employment.

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Revised on 1 September 2026.